At Divenza Drapes, we value transparency and your satisfaction above all. We understand that sometimes you may need to cancel your order for various reasons. To help you with a smooth experience, we’ve outlined our cancellation terms below:
🕒 Cancellation Timeframe
We offer a flexible 24 to 48-hour cancellation window from the time you place your order. If for any reason you decide to cancel your order, you may do so within this time period.
- Orders must be canceled before dispatch or shipment.
- After 48 hours or once the order is processed/dispatched, cancellation requests will not be accepted.
- We recommend contacting us as soon as possible for a successful cancellation.
✉️ How to Request a Cancellation
To initiate a cancellation, please reach out to our customer service team with your:
- Full Name
- Order ID or Invoice Number
- Contact Number / Email
- Reason for cancellation
You can contact us through the following:
📧 Email: divenzajpr@yahoo.com
📞 Phone: +91 7230859809
🌐 Website Contact Form: https://divenzadrapes.com
Our support team is available Monday to Saturday, 10 AM to 6 PM.
💸 Refund Policy for Canceled Orders
- If your order was prepaid, the amount will be refunded to your original payment method (Credit Card / Debit Card / Net Banking / UPI).
- Refunds will be processed within 5–7 business days after cancellation confirmation.
- You will be notified via email or SMS once your refund has been processed.
- Please note, banks or payment gateways may take additional time to reflect the refund.
🚫 Non-Cancellable Orders
Certain orders cannot be canceled, including:
- Customized, stitched, or altered products
- Bulk or wholesale orders
- Orders placed during special sales or festive discounts (e.g., Diwali Sale, End of Season Sale)
- Items marked “Final Sale” or “Non-Returnable”
These are processed immediately after purchase due to their nature, and hence are not eligible for cancellation.
🛑 Cancellation by Divenza Drapes
In rare situations, we may cancel your order if:
- The product is out of stock or discontinued
- There are errors in pricing or technical issues on the website
- The payment is incomplete or flagged for security reasons
- The delivery address is non-serviceable or incorrect
If we cancel your order, a full refund will be issued, and we will notify you via email or phone.
✅ Your Responsibility
To ensure successful cancellations:
- Double-check product details before placing the order
- Enter accurate contact and shipping details
- Reach out within the eligible cancellation window
📌 Final Note
We strive to deliver high-quality products and a seamless shopping experience. Our cancellation policy is designed to be fair and flexible for our customers while ensuring operational efficiency.
For further questions or support, don’t hesitate to contact our support team. We’re here to help you every step of the way.